The Care and Feeding of Customers

Successful gunsmithing is a service business and demands good customer service. Here’s how to effectively manage your customers.

by Bill Smith

Any service provided for paying customers requires thoughtful handling of their needs and concerns. Being good at the provided service – gunsmithing for us – must be a given. Good customer service goes beyond our skills and knowledge at the bench. Here are strategies for some of these concerns.

Read more in the December 2021 issue.

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